Privacy Policy

Last updated: 1 December 2025

This Privacy Policy explains how Scarlet Besos Ltd, the owner of Hatcrafters (“we”, “us”, “our”), collects, uses and protects your personal information when you visit our website or use any of our services (“Services”). “You” refers to anyone who interacts with us, including customers and website visitors.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on this page and the “Last updated” date will be revised.

Information We Collect

1. Information You Provide Directly

This includes information you provide when placing an order, creating an account, or contacting us:

• Name
• Billing and shipping address
• Email address
• Phone number
• Order details and payment confirmation
• Account login details (username, password)
• Messages sent through customer support

2. Information We Collect Automatically (Usage Data)

• IP address
• Device and browser information
• Pages visited and interaction data
• Referrer information
• Cookies and similar technologies

3. Information From Third Parties

• Payment processors (payment confirmation details)
• Delivery partners (shipping information)
• Analytics and advertising partners
• Security and fraud prevention services

How We Use Your Personal Information

1. Providing Products and Services

• Processing and fulfilling orders
• Shipping and delivery arrangements
• Returns, refunds and exchanges
• Account creation and management
• Sending service notifications and updates
• Customer support

2. Marketing and Advertising

We may send promotional emails or offers if you have opted in. You can unsubscribe at any time.

3. Security and Fraud Prevention

We use personal information to detect and prevent fraudulent, illegal, or harmful activity and to secure our website.

4. Service Improvement and Communication

Usage Data helps us improve our website and overall customer experience.

Cookies

We use cookies to operate our website, remember preferences, analyse performance, and improve functionality. You may disable cookies in your browser settings, but this may affect the performance of some features.

How We Share Personal Information

We may share your information with:

• Service providers (hosting, IT support, customer service)
• Payment processors
• Delivery and fulfilment partners
• Marketing and advertising partners (with your consent)
• Companies within Scarlet Besos Ltd
• Legal authorities if required
• Entities involved in business transfers (e.g., sale or restructuring)

We do not sell personal information.

We also do not knowingly collect or share information from individuals under 16 years old.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect data from individuals under 16. If you believe a child has provided information, please contact us so we can delete it.

Security and Retention

We implement appropriate security measures to protect your data, although no system is completely secure. We retain your personal information only as long as necessary to:

• Fulfil orders
• Comply with legal requirements
• Resolve disputes
• Enforce our policies

Your Rights (GDPR / UK GDPR)

Depending on your location, you may have the right to:

• Access your personal information
• Request deletion of your data
• Request correction of inaccurate information
• Request data portability
• Withdraw consent (e.g., marketing)
• Object to certain types of processing
• Restrict processing in certain circumstances

You may exercise your rights by contacting us. We may request additional information to verify your identity.

International Data Transfers

Your information may be transferred outside the UK or EEA. When this occurs, we use legally approved safeguards such as Standard Contractual Clauses to protect your data.

Complaints

If you have concerns about how your information is processed, please contact us. You may also complain to the Information Commissioner’s Office (ICO) or your local data protection authority.

Contact Us

If you have any questions or wish to exercise your rights, contact us at:

Email: scarlet@scarletbesos.com
Address: 42 Elm Gardens, Mitcham, London, CR4 1LY, UK

Scarlet Besos Ltd is the data controller for all personal information processed through Hatcrafters.